This website under the name and style “Celara Diagnostics”, located at https://mycelara.com/ (the “Website”) is owned, operated, and made available by Celara Diagnostics Private Limited, with its office at Old No. 38/B, New No. 24, South End Road, Yediyur, Bangalore, Karnataka- 560004, India (hereinafter referred to as “Company”, which term shall include its permitted assignees and/or successors, as determined by the Company, at its sole discretion).

This Privacy Policy (“Privacy Policy”) outlines the Website’s privacy practices regarding the collection, use and safeguard of your information including any Personal Information (defined below) collected through the Website (“Platform”).

This document is published in accordance with the provisions of the Information Technology Act, 2000 and the Reasonable Security Practices and Procedures and Sensitive Personal Data of Information Rules, 2011 and the rules made thereunder that require publishing the rules and regulations, privacy policy and terms of use of the Website. We request you to go through this Privacy Policy and other terms and conditions available on the Website (“Terms”) carefully before you decide to access the Website and the Content (defined below).

For the purposes of this Privacy Policy, the words “us”, “we”, “Celara” and “our” refer to the Company and all references to “you”, “your” or “User”, as applicable, means the person who accesses and/or uses this Website in any manner or capacity.

The protection and security of your personal data is our top priority and we have taken all necessary and reasonable measures to protect the confidentiality of the user information and its transmission through the internet. We process personal data only for lawful purposes (i.e., for purposes not expressly forbidden by law) and legitimate uses (as envisaged under applicable laws) and only in accordance with applicable law.

The Company, through the Website and any sub-domains and services, features, content, or widgets available through the Website, provides information regarding the services (including but not limited to software development, application maintenance, and IT infrastructure support). All content including but not limited to the foregoing information, and any other material contained on the Website shall hereinafter be referred to as “Content”.

By using our Website and Content, you agree to the terms of this Privacy Policy. You also expressly consent to our processing (including collection, organization, storage, adaptation, usage, sharing, disclosure, dissemination, and destruction) of your Personal Information (as defined below) in the manner prescribed under this Privacy Policy and further signify your agreement to this Privacy Policy and the Terms. If you do not agree to this Privacy Policy, do not access, or use the Website, or access or use any third-party product or service available through the Website, or give us any of your information in any manner whatsoever.

Information shared by the Users

We may collect and process information (including personal information) from you, through your use and access of the Platform and/or the Content or otherwise through application, call centre, whatsapp, collection centre or any other communication channel. We may collect and process information about you (including information through which you may be identifiable by or in relation to such information), including but not limited to:
• Acknowledgment
• First Name, Last Name
• Email details (Email id)
• Disease Symptoms
• Age
• IP address
• Gender
• Location/Address
• Phone Number
• Postal Code
• Aadhaar Card
• Medical records and history
• Physical, physiological and mental health condition
• Financial Information; online transaction details, bank account details
(Hereinafter, collectively referred to as “Personal Information”).

How we use your information

Company gathers your personal information for various business requirements. It includes, but is not limited to:
• Examine and provide report results for the tests desired by the patient/User.
• Resolve your queries for service, support, or assistance.
• Information related to age & gender to give reports accurately.
• Provide, preserve and improve our services.
• Maintain social history as directed by prevailing law or policy.
• Celara reserves the sole discretion to utilize de-identified customer information, through direct or indirect channels, for research purposes that may include but is not limited to enhancing services, launching products, or conducting industry analyses.
• To permit debugging, testing, and otherwise control of our platforms.
• We may also use your information to access your data stored by third-party platforms, including social media sites like (Facebook, Instagram, Twitter, Truecaller, LinkedIn, etc.)
• To provide you with information about services we consider similar to those that you are already using, or have enquired about, or may interest you. If you are a registered User, we will contact you by electronic means (e-mail or SMS or Whatsapp or telephone or other internet based instant messaging systems) with information about these services.
• To understand our Users/customers (what they do on our services, what features they like, how they use them, etc.), improve the content and features of our services (such as by personalizing content to your interests), process and complete your transactions, make special offers, provide customer support, process and respond to your queries.
• To allow you to participate in interactive features of our services, if any or
• To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant targeted advertising to you.

How we use your email address and phone number

• Registration confirmation and password reminder.
• Communication related to booking information, delivery information, etc.
• Occasional offers, if any, send exclusive offers and information regarding new product launches, services, and general info.
• Company doesn’t disclose its Users’ personal information to any third party unless:
o It is essential for providing services, or you have allowed us to do so,
o We are legally eligible to do so, i.e., in fulfilling regulatory needs or in complying with a court order or other legal/quasi-permissible process, or
o It is important to protect and secure the rights or property of this website. We are not liable for any personal information which is usually accessible to the general public.
• By agreeing to this Privacy Policy, you are also allowing us to share or aggregate non-personal data about website usage with certain third parties. This summative information does not comprise any personal data about the Users. We take ample measures to ensure that our third parties take up the practical and sensible level of security processes to ensure the safety of Users’ data.

Collection, Use, Storage, and Transfer of Personal Data

We will only collect, use, store and Transfer your Customer Information as permitted under applicable law or pursuant to contractual obligations. Most commonly, we will use your Customer Information to perform the services or to comply with a legal/contractual obligation. We use your Customer Information without limitation, for the following purposes:
• to verify your identity to register you as a customer, and create and operate your account(s) with us;
• to provide the services to you;
• to comply with legal obligations;
• to administer and protect our business and services, including for troubleshooting, data analysis, system testing, and performing internal operations;
• for risk control, fraud detection, and prevention;
• to perform our obligations that arise out of the arrangement we are about to enter or have entered with you;
• to respond to court orders, establish or exercise our legal rights, or defend ourselves against legal claims;
• to improve customer service to effectively respond to your service requests and support needs;
• to improve the functionality of our services based on the information and feedback we receive from you;
• to send notifications to manage our relationship with you including to notify you of changes to our services, send you information and updates pertaining to the services you have availed, and to receive occasional company news and updates related to us or the services;
• to monitor trends and personalize your experience;
• to market and advertise the services to you;
• to engage with customers with relevant health trends, tips and recommendations;
• to improve our business;

Prominent Disclosure & Privacy Policy:

Company’s Platform and Website might include service pages that request access to the User’s technical and device information, which shall always be dealt with per the company’s privacy policy in consonance with the application data protection laws.

Data Protection, Privacy & Grievance Support

For any enquiry or complaint on how we manage, collect, store, and use your personal information, or to seek to exercise your privacy rights in regard to the personal information stored by the company, you may contact our Grievance Support Committee at chandan@mycelara.com.
Chandan D C acts as the appointed Grievance Officer on behalf of the company. As the designated officer, he is the primary point of contact to facilitate Data Principals’ rights, enabling them to provide, manage, review, and withdraw their consent regarding the processing of personal data. He ensures that a transparent, accessible, and interoperable platform is available for Data Principals to exercise their rights in accordance with the applicable data protection laws and regulations.
Chandan D C
Phone: 080-46677666
Grievance Committee
A dedicated Grievance Committee comprising a professional team from diverse verticals within our organization is set up. This committee collaborates internally to address and handle grievances raised by the Data Principals at any point in time. The Grievance Committee serves as the core team responsible for managing and resolving grievances.
The Grievance Committee complies with our internal policies, procedures, and applicable data protection laws to ensure effective and fair resolution of grievances concerning the processing of personal data.

How we access your reports or data

• In some cases, patients’ reports and information is shared with physicians or healthcare professionals for proper diagnosis and treatment.
• Patients’ report is used for billing purposes, and we may also share it with insurance companies, healthcare departments, physicians for payment rationale. We ensure that patients’ privacy is protected in the process.
• We may access your information or reports to carry our healthcare-related activities like performing a quality check for testing and quality analyses purposes.

Links to third-party websites

This Website may contain links which may lead you to other websites. Please note that once you leave Company’ Website you will be subjected to the privacy policy of such other websites. The linked websites are not necessarily under the control of the Company. Please be aware that the Company is not responsible for the privacy practices of such other sites. The Company encourages you to read the privacy policies of each and every website that collects your Personal Information. If you decide to access any of the third-party sites linked to the Website, you do this entirely at your own risk. The Company will not be responsible for notification of any change in name or location of any information on the Website.

Transfer of User data

We may transfer the data shared by you in the event of a transfer of ownership of Celara or the attainment of substantially all the assets of Celara related to the owner who collected such information, like acquisition by or a merger with another company.

Amendments to the Privacy Policy

Celara reserves all the rights to amend or bring modifications/changes to this Privacy Policy, and any of its other processes regarding the treatment of data collected through the Website, without prior notice. Any alterations to this Privacy Policy will become effective upon posting the modified Privacy Policy on the Website.

Cookies Policy

When you use services offered by Celara, it sends “cookies” to your device or computer when you access the Website and the services such cookies as explained here. The services use cookies to advance the quality of our Website, build recommendations, and make the experiences for the Users easier for our members. Cookies are small text file recorded on Users’ hard drive or smartphone that classifies them as inimitable Users and comprises certain information about their specific login session or use of the services.

Contact Us

You can contact us for any queries regarding our Terms or Privacy Policy to resolve your questions. You can also submit your request or query regarding our Terms or Privacy Policy at: chandan@mycelara.com